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Ottica SM - Reviews ekomi Ottica SM - Rating ekomi
4.86 / 5 - 21.642 reviews
Promotions until Sunday 2th

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Faq

Returns and refunds

I don't like the product, can I return it?

Of course, you can proceed with the return or exchange request within 14 days from the delivery date. The return shipping costs are charged to the customer.


How to make a return?

In order to make the return, fill out the form at this link: Returns - change


How to make a return with PayPal?

At the time of delivery, did you realize that the purchased item is not what you expected? Return it and don't worry about the return costs: PayPal pays them. In order to use this service, the order must be paid through PayPal. Once the service is activated on the PayPal platform, if the transaction is eligible and your request is approved *, the return shipment will be refunded to you. Return the purchased item. Log into your PayPal account and select the transaction for the returned item. In the transaction details, click "Request a refund of the return costs" and submit all the required documents. If approved, the refund will be credited to your PayPal account within 5 days.


Refund in case of return

Once we have received and verified your return, we will refund the returned items within 30 calendar days of delivery by the courier. The transport costs relating to the return of the product are charged to the customer.


Refund in case of canceled order

In the event that your order is canceled before shipment, we will refund the full amount of the order within 7 working days.


Where will I get my refund?

- If you made the purchase by cash on delivery (cash on delivery) we will refund by bank transfer, you will need to provide us with the bank details of your bank.

- If you have made the purchase by bank transfer we will refund by bank transfer, to the bank details you have provided.

- If you made the purchase by credit card, we will make the refund directly to the credit card you paid with.

- If you made the purchase through your PayPal account, we will make the refund directly to the PayPal account you paid with.


When will I get my refund?

- Refund times vary depending on how it is made.

- For credit card refunds, from the moment you receive the cancellation confirmation, the times are approximately 2-30 working days, depending on the credit card issuer circuit.

- For refunds to a PayPal account, the re-credit times are approximately 1-3 working days.

- For refunds to a bank account, the re-credit times are approximately 2-7 working days.


Where should I send the return?

Fill out the online form relating to the return request, in the authorization email to proceed with the return you will also find the address to which the goods should be sent


What should I include inside the return package?

The purchased Product (s) must be intact and returned in the original packaging, complete in all its parts (including packaging and ancillary documentation); remember to also include the order number, name, surname and email address in the package. In the absence of these data we will not be able to proceed with the refund.



Discount coupons

Can the discount code be used on the first order?

Yes, of course


How can I get a discount code?

If you subscribe to our newsletter you will receive a discount code directly via email to be used immediately for your purchase.


How can I use the coupon code I received?

To take advantage of the coupon code, you must enter the code, during the order confirmation, in the appropriate "Discount Coupon Code" field, then click on the "Apply discount" button.


I entered the discount code but the message "The coupon code is invalid" appears, what should I do?

- All coupon codes are valid for limited periods

- The discount code you are trying to use may only be valid for a specific selection of glasses

- Discount codes cannot be combined

- The coupon code cannot be applied after the order is concluded.


I placed the order but I forgot to enter the discount code, what can I do?

The coupon code cannot be applied after the order is concluded.



Information before placing an order

Is it possible to place an order without registering?

Yes, of course.


How can I register on your online shop?

In order to register, you must enter your data (name, lastname, email and password)


How can I find out if the products are available?

Availability is indicated in the product sheet, for more detailed information you can send us an email.


Are the glasses original?

Yes, of course. All our items are original and complete with original case and / or case, certificate of originality and any accessories. We are certified resellers of the most important manufacturers of sunglasses and eyeglasses (Luxottica, Kering Eyewear, Safilo Group, De Rigo, Marcolin, Marchon)


How can I place an order?

To place an order it is not necessary to create an account, you can do it even without registration. Simply insert the desired item in the cart, the order confirmation page will open. Enter all your details, select your preferred payment method and click on "Confirm order". Once the procedure is complete, you will receive confirmation of your order by email.



Information after placing an order

Where is my order located?

Once your package has left, you will receive the link to track the status of your shipment.


Why hasn't my order been shipped?

In particular cases of goods not immediately available in stock, times may be longer than normal and from what is indicated in the product sheet, in these cases, you will be contacted directly by e-mail to be informed and updated on the delivery date expected.


Can I cancel an order?

If your order has not yet shipped, you can cancel the order by sending us an email with the order number.


Can I change the delivery address?

- If your order has not yet been shipped, you can send us an email to request the change of the shipping address, indicating: name and surname, street, house number, post code, city, province and any notes to be communicated to the courier (such as a doorbell or at a business).

- Alternatively, if the order has already been shipped, it is possible to request the change of the shipping address independently by following the instructions contained in the courier's email regarding the delivery status of the product.


Why didn't I receive the confirmation email after placing an order?

You probably did not correctly indicate your email address during the order confirmation phase. First, check the "spam" or "junk mail" folder in your e-mail program. If you have not received the order confirmation, write us an email and we will immediately verify your report.


How can I receive the invoice?

You can request an invoice at the time of order by indicating the relevant data for the invoice. Or, if your order has not yet been shipped, you can send us an email indicating the tax information that must be present on the invoice and your order number. You will automatically receive the invoice by email, immediately after the delivery of your package..


I don't like the product, can I return it?

Of course, you can proceed with the return or exchange request within 14 days from the delivery date.



Delivery and shipping

What are the delivery times?

Delivery times Delivery is normally made in 2/4 working days (3/5 working days for the islands, Calabria, Basilicata, Puglia, Campania), unless otherwise indicated directly on the product page. In the event of a longer delay, you will be contacted directly by e-mail to be informed and updated on the expected delivery date.


Is it possible to deliver to a Fermo Point?

Yes, of course. Selecting the "BRT Fermopoint collection point" from the various shipping methods. Choose the closest pick-up point, where and when you want, even on Saturday and Sunday *. Search and select the most convenient pick-up point: find out where among the more than 3,800 BRT - Fermopoint (stationeries, newsagents, tobacconists, etc.) you can pick up your package whenever you want, * at the times indicated by the merchant. Cash on delivery is not allowed.


I haven't received my tracking number yet.

If your order has been shipped and you have not received the shipment number, you may have entered an incorrect email address in the order confirmation. Contact us to change it, or check that you have not received the e-mail in the “Spam” or “Junk mail” folder. If, on the other hand, your order has not yet been shipped: in particular cases of goods not immediately available in stock, the times may be longer than normal and from what is indicated in the product sheet, in these cases, you will be contacted directly by e-mail to be informed and updated on the expected delivery date.


How can I find out where my package is?

Once your package has left, you will receive the link to track the status of your shipment.


Which courier is used?

We have several couriers that we use depending on the country of destination: BRT, DPD, FedEx, SDA.


How much does shipping cost?

Shipping and delivery in Italy is free for the vast majority of items. Any costs are indicated directly on the product page.



Payments

Are payments safe?

Yes, of course. HTTPS protocols are used and in the address bar there is a padlock icon which indicates that the site you are browsing is safe. All credit card transactions are encrypted, credit card details are not saved.


Can I pay in cash?

Yes, of course. You can pay in cash upon delivery of the package directly to the courier, by selecting the "cash on delivery" method during order confirmation. This payment method has an additional cost that you will find in the order summary.


I can't pay with my credit card, what can I do?

If you are unable to pay with your credit card, the problem may be due to the 3D Secure internet security code of your credit card, lack of funds or reaching the monthly threshold. If necessary, you can try again by selecting the PayPal method during the order confirmation, through which you can also pay by credit card.


If I pay with PayPal, do I need to register with PayPal?

No, PayPal registration is not mandatory. You can also pay with your credit card through PayPal.


Is it possible to pay in installments?

Yes, of course. it is possible to pay in installments through the “Pay in 3 installments with PayPal” service. Select the PayPal payment method during the order confirmation. Once redirected to the PayPal site, you will see the "pay in 3 installments" option. This service is subject to approval by PayPal.


If I pay by bank transfer when will my order be shipped?

The order will start as soon as the transfer is accounted for at our bank. The timing depends on the banking system.