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Ottica SM - Reviews ekomi Ottica SM - Rating ekomi
4.86 / 5 - 22.288 reviews
Promotions until Sunday 4th

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How to make a change or a return

You don't like the item purchased or it doesn't fit you? You can proceed with a change or a return request within 14 days from the delivery date.

  • STEP 1 Fill out the form to request a return or a change of the glasses
  • STEP 2 Wait for our confirmation to proceed with the shipping of the parcel (normally 24/48 h)
  • STEP 3 Wait for the refund (within 30 days from the delivery to us)

Fill out the following form indicating the order number, your name and surname, and the email address that you used at the moment of the order. If you purchased more than an item, please, specify which glasses do you want to send. If your request falls within the useful terms, after our confirmation you can proceed to return the item.


For more info:

You don't like the item you purchased or the size ordered is not the right one?

You can proceed with the return or exchange request within 14 days from the delivery date.


Right of withdrawal

The right of withdrawal as required by current legislation is provided for the purchase of items online on the site. The term within which to exercise the right of withdrawal is 14 days from receipt of the goods, within which the Customer is required to notify the owner of the site, after this date the return request cannot be considered valid. The right of withdrawal is however subject to the following conditions:

- The law applies to individual Products purchased in their entirety;

- The purchased Product (s) must be intact and returned in the original packaging, complete in all its parts (including packaging and ancillary documentation);

- The transport costs relating to the return of the Product are charged to the Customer;

- The Return is under the full responsibility of the Customer.

- Personalized items are excluded from the right of withdrawal.

If the right of withdrawal has been correctly exercised, the site owner will refund the customer the full amount already paid, including shipping costs, within 30 (thirty) calendar days from receipt of the notice of withdrawal. The refunded amount will be net of the costs for returning the products, which will be borne by the Customer.

How to make a return

In order to receive the refund you must first have made the return request through the appropriate online form. Fill in the required fields and send your request. Once your request has been processed, we will contact you to arrange the return of the goods. Once we have received and verified your return, we will refund the returned items within 30 calendar days of delivery by the courier. The transport costs relating to the return of the product are charged to the customer.

How to make a change

If the size purchased or the product are not to your liking, you can request a replacement with another size or model after checking availability. To be able to request a change of goods, fill in the appropriate online form. Fill in the required fields and send your request. Once your request has been taken care of, we will contact you to define the times and terms of the goods exchange. The transport costs relating to the return of the product are charged to the customer.

Product status

The products must be intact, not worn, broken or damaged. The products must be in the packaging they were in when you received them, complete with labels and any other parts that make them up. The products must be provided with special packaging (envelope / box, etc.), this packaging must be used to re-insert the goods.

How to get your refund

In order to receive the refund you must first have made the return request through the appropriate online form.

- If you made the purchase by cash on delivery (cash on delivery) we will refund by bank transfer.

- If you made the purchase by bank transfer we will refund by bank transfer.

- If you made the purchase by credit card / PayPal we will make the refund directly to the card / account with which you paid.

If your return request falls within the deadlines and after verifying the integrity of the returned product, we will refund the returned items within 30 working days of delivery by the courier.

When you get your refund

Refund times vary depending on how it is made.

- For credit card refunds, from the moment you receive the cancellation confirmation, the times are approximately 2-30 working days, depending on the credit card issuer circuit.

- For refunds to a PayPal account, the re-credit times are approximately 1-3 working days.

- For refunds to a bank account, the re-credit times are approximately 2-7 working days.