Shipping costs

For orders over €50, shipping costs in the European Union are free.

For orders over €50, shipping costs to the countries of England, United Arab Emirates, Singapore, Australia, Thailand, Saudi Arabia, Bahrain are €15.

For orders over €50, shipping costs to the remaining non-EU countries are €10.

For orders under €50, a supplement of €6 is applied.

Cash on delivery service (valid only for shipments to Italy) the supplement is €5.

Delivery times

Delivery times are indicated directly on the product page.

In case of longer delay you will be contacted directly by e-mail to be informed and updated on the expected delivery date.

Dear customer, our online shop presents a great variety of glasses. The availability of products can also vary very quickly, for this reason the timing can range from a few hours (for goods already available in stock and payment by credit card or PayPal) to a few days (goods available and payment by bank transfer). In particular cases of goods not immediately available in the warehouse, the times may be longer than normal, in these cases, it will be agreed with the customer, based on the forecasts of arrival of the unavailable goods, whether or not to proceed with a partial evasion of the order, with a replacement of the model or with a possible refund. We always try to give the customer maximum transparency and flexibility to provide a good service!

If your order includes frames, sunglasses or ski goggles that are not available at the time of processing the order, we reserve the right to cancel the request by informing you of the lack of availability and any waiting times for the replenishment of the missing product. In case the product is no longer available or requires replenishment times that you are not willing to wait, the order will be considered void, if you have already made the prepayment, we will refund the entire amount paid.

Shipments to the European Union (outside Italy) are made by DPD courier.

Delivery times for European Union countries are 3/6 working days. (for islands: 10/15 working days by post office)

EXTRA EU shipments are made by postal service.

Delivery times for non-EU countries are 20/25 working days.

Delivery to BRT Fermo Point

Would you like to order at our online shop and you can't be at home?

No problem, order your sunglasses or eyeglasses with peace of mind and select the BRT Fermopoint collection point among the shipping methods. The collection points for your online purchases.

Through this service you can comfortably receive your parcel at one of the more than 3,800 BRT Fermopoints. Telephone shops, hardware stores, bars, cafes, stationeries, newsagents, tobacconists, shops, travel agencies and all activities in agreement with the BRT Fermopoint service adhere to this service. BRT Fermopoint is present throughout the Italian national territory and the available collection points are active in all cities and towns, so it will be very easy to find a congenial destination suitable for your daily schedules. Choose the collection point closest to your destination, and collect your package whenever you want, even on Saturday and Sunday (at the times and days indicated by the merchant).

How does the Fermopoint BRT Collection Point service work?

When confirming the order, select BRT Fermopoint from the various delivery options, enter city, postcode and address, you will see the list of businesses and shops that adhere to this service closest to the address you have inserted. When you select the destination store, you will see the address of where it is located and the opening hours, in this way it will be easier for you to decide and choose where to send your package. Cash on delivery is not allowed for this type of service.

Accepted payments

- Credit cards: Visa, Mastercard, Maestro, American Express, PostePay, through the Paypal circuit

- Paypal from another Paypal account

- Advance bank transfer (only for Italy)

- Cash on delivery (cash payment on delivery directly to the Express Courier, only for Italy and for purchases up to 300.00 euros)

You don't like the item you purchased or the size ordered is not the right one?

You can proceed with the return or exchange request within 14 days from the delivery date.

Right of withdrawal

The right of withdrawal as required by current legislation is provided for the purchase of items online on the site. The term within which to exercise the right of withdrawal is 14 days from receipt of the goods, within which the Customer is required to notify the owner of the site, after this date the return request cannot be considered valid. The right of withdrawal is however subject to the following conditions:

- The law applies to individual Products purchased in their entirety;

- The purchased Product (s) must be intact and returned in the original packaging, complete in all its parts (including packaging and ancillary documentation);

- The transport costs relating to the return of the Product are charged to the Customer;

- The Return is under the full responsibility of the Customer.

- Personalized items are excluded from the right of withdrawal.

If the right of withdrawal has been correctly exercised, the site owner will refund the customer the full amount already paid, including shipping costs, within 30 (thirty) calendar days from receipt of the notice of withdrawal. The refunded amount will be net of the costs for returning the products, which will be borne by the Customer.

How to make a return

In order to receive the refund you must first have made the return request through the appropriate online form. Fill in the required fields and send your request. Once your request has been processed, we will contact you to arrange the return of the goods. Once we have received and verified your return, we will refund the returned items within 30 calendar days of delivery by the courier. The transport costs relating to the return of the product are charged to the customer.

How to make a change

If the size purchased or the product are not to your liking, you can request a replacement with another size or model after checking availability. To be able to request a change of goods, fill in the appropriate online form. Fill in the required fields and send your request. Once your request has been taken care of, we will contact you to define the times and terms of the goods exchange. The transport costs relating to the return of the product are charged to the customer.

Product status

The products must be intact, not worn, broken or damaged. The products must be in the packaging they were in when you received them, complete with labels and any other parts that make them up. The products must be provided with special packaging (envelope / box, etc.), this packaging must be used to re-insert the goods.

How to get your refund

In order to receive the refund you must first have made the return request through the appropriate online form.

- If you made the purchase by cash on delivery (cash on delivery) we will refund by bank transfer.

- If you made the purchase by bank transfer we will refund by bank transfer.

- If you made the purchase by credit card / PayPal we will make the refund directly to the card / account with which you paid.

If your return request falls within the deadlines and after verifying the integrity of the returned product, we will refund the returned items within 30 working days of delivery by the courier.

When you get your refund

Refund times vary depending on how it is made.

- For credit card refunds, from the moment you receive the cancellation confirmation, the times are approximately 2-30 working days, depending on the credit card issuer circuit.

- For refunds to a PayPal account, the re-credit times are approximately 1-3 working days.

- For refunds to a bank account, the re-credit times are approximately 2-7 working days.

OtticaSM ensures the originality, quality, and authenticity of products sold.

All the products are guaranteed for 24 months from the date of purchase against manufacturing defects and, in any case, by informing OtticaSM of the above defects within two months from the date on which you detected them. Damages caused due to inappropriate and/or bad use of the product, including deterioration or wasting of use, are not guaranteed. The warranty covers all possible manufacturing defects and does not cover any breaks due to inappropriate and/or bad use and/or accidental damage by the consumer. Scratches on the lenses are considered normal usury and are not covered by the warranty unless the product is proven to have such a defect at the delivery. Please note that OtticaSM is not responsible for direct or indirect damage to persons or property resulting from the malfunctioning of the products.

What does the warranty cover?

- Missing components

- Delamination of the lens coating of sunglasses

- Bubbles or imperfections in the lens coating

- Defoliation or deterioration of the frame

- Welding defects

What the warranty does not cover?

- Normal wear (scratches)

- Damage caused by accident, negligence, shock, improper use, or incorrect storage and/or maintenance of the product

- Damage caused by chemical products

- Unauthorized modifications or repairs

To clean the glasses, use soap and water, avoiding the use of solvents and alcohol. Do not use dirty and abrasive cloths which can alter the characteristics of the filters. Use only original accessories and spare parts.

Store the glasses in the pouch or hard case in a dry place.